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All about repairs

How to request repairs

Please contact your property manager directly, call 1800 693 246 or email with your repair request.

For after hours repair requests ONLY, please contact Willowdene Constructions on 0438 684 893 or 0434 433 145 for urgent maintenance. Please note that if the repair is not deemed urgent by EchoRealty, you will be charged the invoice.

What kind of repairs are urgent?

EchoRealty aims to provide prompt delivery of services. When you lodge a repair request, the repair is assessed by our team. Based on this assessment your repair will either be classed as urgent, priority or non-priority. Please note that you should only contact our after hours contractor, listed above, if your repair is in the urgent category.

Urgent Repairs

Examples of urgent repairs include:

  • Fire damage
  • Broken security doors or external locks
  • Sewer overflowing into the house through the toilet or drain
  • Electrical danger such are exposed wires, water leaking through the lights or powerpoints
  • Smashed windows
  • Roof damage that allows water to get into the property
  • No hot water
  • Fire alarms not working
  • Waterlogged carpet

Priority repairs

Examples of priority repairs include:

  • Minor leaks
  • Dripping taps
  • Toilets not flushing
  • Grab rails loose or falling off
  • Blocked drains or sinks causing water to back up
  • Dangerous pests such as bees, wasps or termites

Non-priority repairs

Examples of non-priority repairs include:

  • Broken clothes lines
  • Damage to walls or internal doors that do not pose a safety risk
  • Loose or broken cupboard hinges
  • Damaged blinds
  • No TV reception or broken aerials
  • Pest that aren’t dangerous such as rodents, possums or ants
  • Gutter blocked with overflowing leaves
  • Graffiti on external walls
  • Torn fly screen
  • Mould on walls or ceiling

Maintenance we don’t do

Although we will make every effort to assist with repairs and maintenance on your leased property, these are some of the more common requests that we are unable to help with.

  • Landscaping and gardening
  • Intruder alarm systems
  • Installation of swimming pools
  • Building patios or pergolas
  • Telephone supply and connections
  • Installation of cable, satellite or other pay TV services
  • Supply and installation of grills, grids or shutters to windows
  • Some types of pest control

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