Dear EchoRealty residents,   

In accordance with the NSW Government’s advice, we continue to make some temporary changes to the way we conduct business. Our priority has always remained the same, that being to ensure the health and wellbeing of each of our clients and employees, while maintaining the highest level of support and services for our residents.  

To protect the health and safety of our staff and residents, until further notice, our offices will remain closed to all clients. 

What does this mean for you? 

EchoRealty employees will continue to work predominantly from home throughout March. During this period, we will continue to monitor the COVID case numbers in the community and hospitalisation numbers, hoping and expecting they will reduce further. Government projections indicate they will reduce significantly by late March to early April and we anticipate another COVID-19 Update will be made available. 

Client meetings and client services: 

Under our current ‘COVID Management and Vaccination Policy,’ all employees are required to have all COVID-19 vaccinations and respective booster vaccinations when conducting field work and client activities.  

Employees who are fully vaccinated may now choose to undertake client service activities in the field.  

Before staff undertake a client visit, they will complete health screening questions with you. 

Please note however that our offices will continue to remain closed throughout March. 

Safety and required PPE: 

EchoRealty staff are required to wear a face mask when conducting client service activities.  

Social distancing must be maintained, especially when in smaller spaces such as in meeting rooms.   

If an EchoRealty employee is due to conduct a client visit and you begin to feel unwell, please inform them immediately and cancel this planned activity.  

EchoRealty values the health of our employees, clients and the community at large. Please continue to listen to the advice of the NSW Government and visit the NSW Health website for the most up-to-date information on COVID-19.  

We will continue to update you regularly on how we are approaching this situation.

As the holiday season is nearing, we would like to take this opportunity to inform you that EchoRealty will be closed from 12pm on Thursday 23rd December 2021 and will be reopening on Tuesday 11th January 2022.

During this time, the office will be closed and online forms and emails will not be monitored.

If you have any minor repairs during this period, please send a detailed email with images and your contact details to and it will be actioned on our return.

For emergency maintenance* issues ONLY please call 1800 MY ECHO (1800 693 246).

*emergency maintenance may include gas leaks, water breaks, electrical sparking, sewage leaks and flooding.

Should we experience any natural disasters during this holiday period please immediately contact State Emergency Service (SES) on 132 500.

For life threatening emergencies phone triple zero (000).

EchoRealty wish you a very Happy Christmas and safe holiday period and all the best for a successful and prosperous 2022.

Dear EchoRealty Residents, 

Evolve Housing and EchoRealty continue to review and update our response to COVID-19 in line with government advice to ensure we can effectively serve our residents and deliver our services as effectively as we can. 

In accordance with the NSW Government’s advice, our business had to make some changes to the way we conduct business. This includes office closures, mandatory face mask rules in common areas of your home, and restrictions to maintenance requests.  

As restrictions and rules alter, we need to ensure we are following all NSW Health’s COVID-safe guidelines. In line with the most recent update, we list the existing changes we have made and continue to follow, the additional changes that will be in effect from today, September 17th , and the rules and restrictions of the NSW Government that may continue to affect your place of residence.   

CHANGES effective 17th September: 


What we ask of our residents 

EchoRealty values the health of our employees, clients and the community at large. Please continue to listen to the advice from doctors and experts.  

The NSW Health website remains the best place for the most up to date information on COVID-19. 

Your health and safety is our paramount concern and we will update you regularly on how we are approaching this situation. We encourage you all to view the additional resources we have listed below. 

External Resources: 

We have developed a list of essential multilingual COVID-19 resources, including translated information, where to get reliable updates, vaccine information and more: 

NSW Health 

COVID-19 Translated resources by language

Multicultural NSW 

COVID-19 Videos in multiple languages spoken my medical practitioners

Ethnic Communities’ Council of NSW  

COVID-19 updates

NSW Multicultural Health Communication Service  

Facebook page


Coronavirus Vaccine and updates in your language

Translation services  

PICAC Alliance 

The Multilingual Older Persons COVID-19 Support Line is available Monday to Friday 2pm – 5pm in the following languages:  

Arabic: 1800 549 849  

Italian: 1800 549 844 

Greek: 1800 549 845 

Vietnamese: 1800 549 846  

Mandarin: 1800 549 847  

Cantonese: 1800 549 848